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who a phone number prefix 902 to cover the health customer of any entity, private or public, constitute an abuse. Customer service (the type information, which is necessary to give a date and referred to the resolution of a dispute) must be a free service. Citizen services, public administration case, too. And these numbers do not only are not free but also have a much higher cost per call to the local and provincial ordinary numbers. This is an everyday abuse, whether legal or illegal, because the law often protects abuse. Benefit from this abuse, first operator providing the service 902 and, second, and often the company that hired him (in case the operator will yield some of the profits generated by the number 902). This explains the usual long wait the phone to the many entities subject to the customer.

Nevertheless, this abusive practice has reached the courts in a particular case, which concerns the use of numbers 902 as a tool for customer service by telephone operators. The legislation does establish the enforceability of a conflict resolution system free for telecommunications services. Internet Users Association filed at the time (September 2006) a complaint regard. The Ministry of Telecommunications, we forget that part of state administration also profits from this abusive practice, said that "If a number is used as described in the complaint (902), the operator is not charging the user for customer service, but the user must pay for the cost of the phone call. That is, do not pay the customer service but the cost of the call, which is different. " This Internet Users Association argues, quite rightly, that the number 902 carries a special fee is added cost to the customer with respect to a local phone call or provincial and responded with a motion for reconsideration before the High Court , declared admissible.

Today this odious practice persists, even among telephone companies and in countless private and public agencies. The most scandalous is that behind every number there is special pricing associated with an ordinary number that private companies and public bodies, in many cases do not provide. In this same year 2010, the Commission for Health and Consumer Congress passed a law proposition for business and government to disclose the numbers area code associated with premium rate numbers (901 and 902). The consequences, so far, and as expected, are scarce. It is ridiculous to claim that some private companies and public administrations are accustomed to act from the illegality comply with something that is not even law.

There is a wiki for fighting, meanwhile, against the numbers 900, 901, 902, 903, 904 and 905, especially against the numbers 902. This wiki includes a search providing equivalencies for these numbers. Know that numbers with prefix 900 are free to the user, with the prefix 901 are cost shared (not necessarily 50%) between the transmitter and receiver, being those that use the prefix 902 that carry the full cost Call on doing it. Calling the equivalent number is spoken with the same company or government agency, but with a significant saving money and avoiding that these crooks are profiting in this way.